Communications Software is a set of web applications that make it possible for team members to exchange data and discuss corporate operations in real time. You can use it to transmit information from one system to another, exchange files in various formats, or simply discuss sensitive corporate data in a protected, internal environment. Show more
Popular communication software types are messaging apps, live chat systems, FTPs (file transfer protocols), VoIP, and email providers which make it possible to communicate at low to no cost. If looking for the best communication system on the market, consider our leader RingCentral, and other popular performers we listed in this category.Show less
To devise this ranking of best Communications Software we have checked 794 trending apps currently present on the market, studying their features, ease of implementation, client service, possible integrations as well as mobile device support with our unique SmartScoreTM rating system. This ranking has been developed by Jenny Chang, our B2B authority dedicated to the Communications Software category.
RingCentral Office won our Best Phone System award as well as the Expert’s Choice Award. It's a perfect cloud phone system designed to make business communications easier. With RingCentral, you can use just one phone solution for engaging in voice communications, as well as organizing online business meetings and conferences.
An industry-leading collaboration app for on-site and remote work teams. This leverages tools such as Kanban boards, Gantt charts, and workflow automations to help teams handle any type of project. It also seamlessly integrates with third-party apps to ensure easier adoption and extend its capabilities.
A collaboration software with user-friendly navigation and flexible project views for easier project management. It gives you a bird's eye view of your projects to get a better feel of the progress of your efforts. Moreover, its powerful reporting and analytics tools also help you generate accurate reports with actionable insights.
A phone system that allows you to make and receive calls using local phone numbers in 58 countries. Ideal for remote and co-located businesses serving international clients, it lets sales and support teams track and log calls and messages automatically. Moreover, it automates repetitive tasks to optimize productivity.
An online project management software packed with features for industries of all types and projects of any size. It has an easy-to-use interface with drag-and-drop functions so users can easily adjust due dates when needed. Managers will also be able to compare projects' actual vs. planned progress to ensure maximum productivity.
A web-based power dialer that speeds up and streamlines the outbound calling process. PhoneBurner has a contact manager feature built into the system, which automatically organizes imported leads in preparation for the calling process. Using the contact manager feature, sales can create a priority list by category, custom tags, etc.
GoToSoftware (formerly Jive) is a unified, seamless platform combining voice and video services. Rich in features, the software gives businesses an effective, polished, and cost-efficient way to communicate and collaborate.
A contact center software that integrates with over 100 marketing solutions, Ytel provides businesses with different communication channels in one platform. These include SMS, voice calls, email, and direct mail. It also offers robust security options, which add to your clients’ peace of mind.
A next-generation intranet that enables remote teams, departments, or business units to collaborate in a secure, digital workplace. Includes essential intranet features such as file sharing, team calendars, email, file manager, permissions, etc. Integrates with most business platforms and uses RESTful API for integration of other tools and apps.
Designed for online business meetings and deployable from the desktop app, mobile app or via browser. The app allows for up to 3,000 participants, among the biggest capacity in the niche.
GoToWebinar is the simple, self-service webinar tool that makes it easy to host large-scale online events. This web conferencing platform has a wide array of applications all geared towards the planning, managing, promoting, and analyzing of effective web events.
A secure communication platform that allows organizations in different verticals to engage with non-desk employees. The software provides organizations with the right communication channels to reach underserved segments of the workforce. Newsfeeds, chat, and timelines also ensure that companies can keep open lines of communication among team members and departments.
A smart and modern phone system for sales and support teams, Aircall is recommended for businesses in need of a complete call center solution but want to skip the setup of physical phone lines. As a cloud-based VoIP, Aircall can be installed instantly, allowing you to immediately launch your customer service line.
8x8 Call Center is a communications platform based on the cloud. It has been the solution of choice for more than 40,000 business organizations.
Though communications tools are becoming increasingly popular, many SMEs are not aware of their usefulness and how they can help their business. Most platforms in this category have been traditionally targeted at large organizations that have their own call centers. Of late, online platforms have been launched that can be used by businesses of all sizes and types. This article details the different types of communications tools, which businesses they are targeted at, the top communications software providers in each category, the list of key features, and main benefits. You can also read our detailed reviews of the top 10 communications software.
In most instances, you should go and try out at least a few free trial plans or demo from the most popular and best communications software. With that approach you will be able to try out the major features and you should get a good comparison of the best communications software tools before you spend any money on one. The best thing to do is to try services that currently have the highest SmartScore rankings and Customer Satisfaction Rating in our communications software reviews: RingCentral reviews, 8×8 VoIP, CDMessenger, ClickDesk, 8×8 Call Center, Vocalcom, Campaign Monitor, LiveChat, Zoho Meeting, DeskRoll, and MyOwnConference.
For Unified Communications Software and Call Center Software:
For Web Conferencing and Video Software:
Ideal for businesses with multiple branches and clients in many locations. This software can be used to reduce travel costs as it can be utilized for conference calls, training purposes, and interactions with team members and customers.
For Live Chat Software:
For Email Management Software:
As we mentioned before, communications apps are most of the time directed towards large enterprises wishing to establish their internal communication network and to keep their large and decentralized teams connected. An elegant communications solution will seamlessly solve some of their biggest problems, including data reliability and excessive time consumption, in particular such that is scalable and well-integrated with the rest of their software architecture. Together with improved ROI rates, enterprises will get to save money communicating via third party applications and software, and will collaborate to keep all tasks in line with the firm’s long term mission and goals.
For Unified Communications Software and Call Center Software:
For Web Conferencing and Video Software:
For Live Chat Software:
For details on other popular apps and to do detailed comparisons, browse our article on the top 15 communications solutions.
Unified Communications Software and Call Center Software: These software products are a suite that offer features such as email or telephony management tools, PBX (Private Branch Exchange), and Voice over Internet Protocol (VoIP). They are used in call centers and companies with a huge amount of telephone lines.
Web Conferencing and Video Software: This type of software is used for conducting online meetings and webinars with video connection on desktop and mobile, and includes document and screen sharing capabilities.
Live Chat: This type of software is installed on websites to enable businesses to provide personalized customer support. It provides reports on the browsing behavior of website visitors which can be used to create customized chat and support experiences. The data can also be used to create and manage advertising campaigns.
Email Management: This type of software allows businesses of various sizes to manage inbound emails. It allows business owners to track and monitor important emails. Such applications also ensure that managers can respond to important emails in a timely manner.
The best communications software for you business is supposed to offer the following benefits:
Small and medium-sized businesses often have limited budgets reserved for business tools. While such software can help the company boost its productivity, investing in applications for specific business operations such as communication can be risky. Therefore, it is important to carefully evaluate the specific needs of the company based on its size before choosing a communication app.
Start-Ups and Small Businesses
Start-ups and small businesses have the most limited budget for tools and software. They usually spend most of their funds on developing their products and services to maximize their revenue potential. However, many enterprises are beginning to realize the importance of communication tools in increasing productivity.
Taking the budget into consideration, company owners or managers should ask themselves the following question before spending on dedicated communication software:
These questions narrow down the options while making sure that using the chosen communication tool will provide the most return of investment.
Medium-Sized and Growing Enterprises
Medium-sized and growing enterprises have relatively sizable funds to begin investing in specific productivity tools. Much like start-ups, emerging companies also have unique factors to consider before considering communications tools. Here are a few:
Working remotely is now being embraced by companies to provide flexibility among its employees. At the core of remote working are robust communication guidelines and tools. Here are some of the features that you should consider for your remote team:
We hope this article has updated you on the features and benefits of popular types of communications software and the top vendors in each category. Choose a suitable product based on your needs and the features offered.
Pricing details are a vital consideration when you evaluate SaaS providers. Ask the vendor if they offer price safeguards and contractual flexibility. “Shelfware” has become a major concern in SaaS licensing as buyers end up shelling out for more than they require. Plus, to get pricing predictability, buyers are forced to subscribe to long-term agreements. Make certain you don’t get saddled with long-term licensing and get locked in for a long time with a single vendor. Ask about easy exit policies that allow you to migrate to another provider if you are not satisfied with the services offered by the current one. Select a vendor that offers a convenient standard annual termination facility as well as long-term price protection.
Another key factor to consider is whether the cloud vendor meets compliance and security requirements. Your business is answerable to employees, customers, business partners, and regulators. Therefore, you should choose a provider that has adopted a technically sound and comprehensive security system. Map your security control requirements such as availability, integrity, confidentiality, privacy, and accountability to the vendor’s capabilities. Ask the potential provider about the practices and systems they use to protect your sensitive data. Do they meet general as well as industry-specific compliance and security standards? Do they offer special measures to meet the unique security needs of your particular industry? Get satisfactory answers to these questions before you make the investment.
The best communication software is RingCentral. The award-winning cloud phone system makes it easy to set up a unified communication solution. You do not have to worry about installation and infrastructure as the entire service lives on the cloud.
The platform provides an all-in-one communication solution. It combines phone, messaging, video, and conferencing. Your team can connect with one another, discuss with their team, and conduct online meetings right in RingCentral.
Furthermore, even small and mid-sized companies can easily set up an omnichannel customer service. You can improve your customer relationships through proactive engagement. Additionally, your clients can reach you through any digital channel.
Communication software serves as the backbone of your entire organization. It ensures that the entire organization is on the same page while making sure that various operations are well coordinated. Here are some of its benefits:
Most modern communication software includes advanced features. This allows organizations to consolidate various communication channels and functionalities such as:
An important feature of any modern communication software is the usability of its user-interface. Users should be able to navigate around the platform without the need for extensive training. Here are some of the easiest communication apps to use:
There are communication applications that offer free plans for small and growing businesses. Here are a few:
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