What is Communications Software?

Communications Software is a set of web applications that make it possible for team members to exchange data and discuss corporate operations in real time. You can use it to transmit information from one system to another, exchange files in various formats, or simply discuss sensitive corporate data in a protected, internal environment. Popular communication software types are messaging apps, live chat systems, FTPs (file transfer protocols), VoIP, and email providers which make it possible to communicate at low to no cost. If looking for the best communication system on the market, consider our leader RingCentral, and other popular performers we listed in this category.

Communications Software

Top 11 Most Popular Communications Software

RingCentral reviews
1.
RingCentral

Our Score 9.6

User Satisfaction 99%

RingCentral is a cloud phone system designed to make business communications easier. Read Reviews

Slack reviews
2.
Slack

Our Score 9.3

User Satisfaction 96%

Slack is a messaging app that brings all your communication together in one place. It offers real-time messaging, archiving and search for modern teams. Read Reviews

Join.me reviews
3.
Join.me

Our Score 9.0

User Satisfaction 100%

Join.me is a software product that offers instant screen sharing with powerful meeting tools and unlimited audio. Read Reviews

8×8 VoIP Phone Service reviews
4.
8×8 VoIP Phone Service

Our Score 9.3

User Satisfaction 91%

8x8 VoIP Phone Service is a system that provides advanced capabilities such as web conferencing, internet faxing, and smartphone integration. Read Reviews

Aircall reviews
5.
Aircall

Our Score 8.5

User Satisfaction 100%

Aircall is an an easy-to-use, powerful, collaborative, and cross-country phone system for companies. Read Reviews

Phone.com reviews
6.
Phone.com

Our Score 8.6

User Satisfaction 100%

Phone.com is a leading cloud-based phone company that provides innovative communications solutions to small businesses and entrepreneurs. Read Reviews

8×8 Call Center reviews
7.
8×8 Call Center

Our Score 8.5

User Satisfaction 78%

8x8 Call Center is a communications platform based on the cloud. It has been the solution of choice for more than 40,000 business organizations. Read Reviews

HipChat reviews
8.
HipChat

Our Score 8.6

User Satisfaction 90%

HipChat is a communications platform designed specifically for business team chatting. Read Reviews

Talkdesk reviews
9.
Talkdesk

Our Score 8.4

User Satisfaction 100%

Talkdesk is a leading browser-based call center software. It integrates with LiveChat, Shopify, Zendesk, and Salesforce to provide information about the caller. Read Reviews

TEM Suite Call Accounting reviews
10.
TEM Suite Call Accounting

Our Score 8.0

User Satisfaction 100%

A comprehensive and integrated call accounting software that provides companies with a platform that gives them a clear and complete view of their telecom usage and costs. Read Reviews

Loomion reviews
11.
Loomion

Our Score 8.0

User Satisfaction 100%

Loomion Twelve Directors Portal is a business communication suite created specifically for top corporate level communication. Read Reviews

How To Choose The Best Communications Software

Though communications software programs are becoming increasingly popular, many SMEs are not aware of their usefulness and how they can help their business. Most platforms in this category have been traditionally targeted at large organizations that have their own call centers. Of late, online tools have been launched that can be used by businesses of all sizes and types. This article details the different types of communications software, which businesses they are targeted at, the top communications software providers in each category, the list of key features, and main benefits. You can also read our detailed reviews of the top 10 communications software.

Get to know each product with a free trial

In most instances, you should go and try out at least a few free trial plans or demo from the most popular and best communications software. With that approach you will be able to try out the major features and you should get a good comparison of the best Communications software tools before you spend any money on one. The best thing to do is to try services that currently have the highest SmartScore rankings and Customer Satisfaction Rating in our communications software reviews: RingCentral reviews8×8 VoIP, CDMessenger, ClickDesk8×8 Call Center, VocalcomCampaign Monitor, LiveChatZoho Meeting, DeskRoll, and MyOwnConference.

Targeted Businesses

For Unified Communications Software and Call Center Software:

  • These products are ideal for companies focused on relationship and support management and looking to add customer support and call center capabilities.
  • High-volume call centers that wish to invest in desktop devices for their agents.
  • Headquarters of big companies that have in-house customer service and numerous telephone lines.
  • Small businesses such as e-commerce companies and marketing agencies that provide customer support over phone.

For Web Conferencing and Video Software:

Ideal for businesses with multiple branches and clients in many locations. This software can be used to reduce travel costs as it can be utilized for conference calls, training purposes, and interactions with team members and customers.

For Live Chat Software:

  • E-commerce sites and IT vendors can offer live help to improve customer experience.
  • Call centers can use this software to provide additional services by way of text-based communication.

Communications Software For Enterprises

As we mentioned before, communications apps are most of the time directed towards large enterprises wishing to establish their internal communication network and to keep their large and decentralized teams connected. An elegant communications solution will seamlessly solve some of their biggest problems, including data reliability and excessive time consumption, in particular such that is scalable and well-integrated with the rest of their software architecture. Together with improved ROI rates, enterprises will get to save money communicating via third party applications and software, and will collaborate to keep all tasks in line with the firm’s long term mission and goals.

What are Examples of Communications Software?

For Unified Communications Software and Call Center Software:

  • Five9: Offers many features such as real-time reporting, CRM integrations, speech recognition, IVR (Interactive Voice Response), and skills-based routing. Can be used by businesses of all sizes.
  • 8×8 Virtual Contact Center: User-friendly suite that provides a pay-as-you-grow pricing model.
  • RingCentral: Offers voice, conferencing, text, and fax solutions for businesses and freelancers.
  • Vocalcom Cloud Contact Center: This product provides live chat, Visual IVR, and social media customer engagement at an affordable cost.
  • Phone.com: Ideal for small business and medium-sized companies that can utilize its useful features such as text and fax services.

For Web Conferencing and Video Software:

  • GoToMeeting: Ideal for all types of businesses and freelancers. Allows calls with up to 25 users. It allows sharing both on desktop applications as well as mobile devices, and integrates with Microsoft Outlook to facilitate scheduling.
  • ClickMeeting: Web-based app that allows document sharing, screen sharing, and whiteboard presentations.
  • Speek: Allows conference calling and call recording. This app is easy to use and works great on mobile devices.
  • GoToWebinar: Ideal app for webinars involving up to 1,000 participants. Works both on PC and Mac.

For Live Chat Software:

  • HelpOnClick Live Chat Software: Easy to install and offers a real-time website traffic monitor that can be used to invite visitors for a chat.
  • RumbleTalk: Offered in over 20 languages. Websites can use this chatroom platform. The app can be utilized to offer a customized experience by creating your personal CSS skin or related themes.

For details on other popular apps and to do detailed comparisons, browse our article on the top 15 communications solutions.

Types of Communications Software

Unified Communications Software and Call Center Software: These software products are a suite that offer features such as email or telephony management tools, PBX (Private Branch Exchange), and Voice over Internet Protocol (VoIP). They are used in call centers and companies with a huge amount of telephone lines.

Web Conferencing and Video Software: This type of software is used for conducting online meetings and webinars with video connection on desktop and mobile, and includes document and screen sharing capabilities.

Live Chat: This type of software is installed on websites to enable businesses to provide personalized customer support. It provides reports on the browsing behavior of website visitors which can be used to create customized chat and support experiences. The data can also be used to create and manage advertising campaigns.

Key Features of Communications Software

  • Cloud PBX – Utilizes the benefits of cloud service to offer a phone system over the internet.
  • Auto-Receptionist – Handles and forwards calls automatically without manual aid.
  • Call Forwarding – Forwards calls accurately to the right internal unit and individual employee.
  • Call Recording – Helps to record calls for future reference and training purposes.  
  • Video Conferencing – You can conduct virtual meetings with team members in diverse locations around the world.
  • Audio Conferencing – You can chat with team members in other locations through this feature.
  • Internet Fax – Makes use of internet protocol to send faxes.
  • Voicemail and Greeting – Offers a bunch of greetings as well as voicemail facility to record messages when you are not available.
  • Multi-level IVR – Expands the capability of the auto-receptionist feature to manage large volume of incoming calls.

Benefits of Communications Software

The best communications software for you business is supposed to offer the following benefits:

  • Improve Your Communication Capabilities: An integrated communications system can help to automate communication processes so that users are able to communicate effectively with one another regardless of device, location, or media type.
  • Boost Personal and Business Productivity: A scalable solution can offer quick payback and improve performance and speed in a high volume atmosphere.
  • Increase Accuracy: Minimize manual intervention and boost the reliability, accuracy, and speed of information exchange between users.
  • Gain Flexibility: Scale the range and number of communication channels to keep up with the growing requirements of your business.
  • Improve Compliance: Use centralized rights management and tracking to capture all important communication events in accordance with regulatory requirements.
  • Reduce Administration and Infrastructure Costs: Use a consolidated communications solution to minimize the cost of maintaining multiple device-specific channels.

Latest Trends

  • Unified Communications: Unified communication is the integration of real-time and near real-time communication solutions. This means the integration of phone, chat services, messaging, video conferencing, commenting and feedback systems, and others. Unified communications provide a consistent user interface across multiple media types and devices. The advantage is you can reduce infrastructure expenses and offer more features for a responsive experience.
  • Video Conferencing: Traditionally, video conferencing was used in boardroom meetings. The new trend is the use of video-enabled tablets and smartphones that allow users to call from anywhere, anytime. Web-based video conferencing enables teams to discuss in virtual rooms to boost collaboration. The latest video conferencing systems offer collaboration features such as screen sharing, text chat, and document sharing.

Potential Issues

  • Issues with Unified Communications: Unified communications makes use of a single computer-based system to handle phone, chat, video, document sharing etc. But there can be problems with this method. First, you have to purchase a one-size-fits-all service (on-premise or cloud-hosted) and then ensure all users have compatible tools to utilize the software.  This affects portability, which is essential for communication.
  • Absence of Unified Communications Apps on the Four Main Platforms: The need of the hour is consistent and compatible unified communications apps on the four most popular platforms: Windows, Mac OS, iOS, and Android. But, no vendor provides such an offering. Microsoft comes close with its Lync solution, but the product’s development has taken many years which has created big compatibility gaps. This means the Lync platform is not that effective if your workforce is location-flexible, multiplatform, and mobile.

We hope this article has updated you on the features and benefits of popular types of communications software, and the top vendors in each category. Choose a suitable product based on your needs and the features offered.

List of Communications Software Companies

Updated

Selected products (0)

1.
RingCentral

Our Score 9.6

User Satisfaction 99%

RingCentral is a cloud phone system designed to make business communications easier. Read Reviews

  • Pricing: $19.99
  • Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Monthly payment, Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted, Open API

2.
8×8 VoIP Phone Service

Our Score 9.3

User Satisfaction 91%

8x8 VoIP Phone Service is a system that provides advanced capabilities such as web conferencing, internet faxing, and smartphone integration. Read Reviews

  • Pricing: by quote
  • Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Monthly payment, Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted, On Premise

3.
Slack

Our Score 9.3

User Satisfaction 96%

Slack is a messaging app that brings all your communication together in one place. It offers real-time messaging, archiving and search for modern teams. Read Reviews

  • Pricing: $6.67
  • Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Free, Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted

4.
Join.me

Our Score 9.0

User Satisfaction 100%

Join.me is a software product that offers instant screen sharing with powerful meeting tools and unlimited audio. Read Reviews

  • Pricing: $13
  • Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted

5.
Skype

Our Score 9.0

User Satisfaction 98%

Skype is a software application whose text, voice, and video tools make it simple to share experiences with the people that matter to you, wherever they are. Read Reviews

  • Pricing: $2
  • Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
  • Pricing Model: Free, Monthly payment, One-time payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted

6.
ShoreTel Sky

Our Score 8.9

User Satisfaction 98%

A cloud-hosted phone systems designed to unify all business communication processes. Read Reviews

  • Pricing: by quote
  • Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Quote-based
  • Customer Types: Large Enterprises, Medium Business
  • Deployment: Cloud Hosted

7.
UberConference

Our Score 8.9

User Satisfaction 90%

Use UberConference to get your conferences going. A hassle free platform where you can have conferences without worrying about who joined or who said what. Read Reviews

  • Pricing: $10
  • Devices Supported: Windows, Android, Web-based
  • Pricing Model: Free, Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted

8.
Zoom

Our Score 8.9

User Satisfaction 99%

Zoom is a simple video conferencing software that promotes collaboration through an integrated system of web conference, online meeting, and group messaging. Read Reviews

  • Pricing: $14.99
  • Devices Supported: Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Free, Monthly payment
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted, Open API

9.
Cisco WebEx

Our Score 8.9

User Satisfaction 96%

Cisco WebEx is a web conferencing software that aids users to hold online events and meetings, and serves as a team workspace. Read Reviews

  • Pricing: $19
  • Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted, Open API

10.
Freshcaller Communications

Our Score 8.9

User Satisfaction N/A%

Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. Read Reviews

  • Pricing: by quote
  • Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted

Our Score Read More

Our platform uses our certified SmartScore™ system to test all the services in the Communications Software category so that we can help you get the best possible app. It evaluates the following elements: cruscial functionalities, collaboration features, custom elements, available integrations, intuitiveness, customer support, security, support for mobile devices, scores in other media. As of now, RingCentral is the leader in this category and we gave it the highest score in our tests. Following detailed examination it had the best results among its competitors and our reviewers strongly suggest that you include it as one of the choices for your needs.

User Satisfaction Read More

An overview of general user satisfaction with the software in our Communications Software category evaluated with our unique algorythm that finds customer reviews, comments and opinions across a broad set of social media sites in order to help you make an informed purchase decision.

99%

91%

96%

100%

98%

98%

90%

99%

96%

N/A

Pricing Read More

Each vendor in the Communications Software category will have a different group of pricing packages for its service and every plan will include a different group of elements. Below we list the overal pricing for the most affordable plan offered for each app. Keep in mind that advanced features may cost extra.

$19.99

by quote

$6.67

$13

$2

by quote

$10

$14.99

$19

by quote

Devices Supported Read More

A summary of what type of devices and operating systems are supported by the listed B2B solutions in the Communications Software category, including mobile platforms and web-based solutions.

Windows

Android

iPhone/iPad

Mac

Web-based

Laguages Supported Read More

Check what languages and countries are served by the top B2B apps in the Communications Software category, including apps designed for international markets and created for multi-cultural groups of employees.

Pricing Model Read More

Learn which pricing plans are provided by the vendors in the Communications Software category to check which one matches your business requirements and expenses best. Keep in mind that some apps can support free or freemium accounts for you to try out first.

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Customer Types Read More

An overview of what groups of clients a selected B2B service in the Communications Software category provides for, from small businesses and non-profits to big enterprises.

Small Business

Large Enterprises

Medium Business

Freelancers

Deployment Read More

An overview of what kinds of software deployement are supported by every B2B vendor in the Communications Software category. Although almost all modern SaaS services are cloud-based some services might offer an on-site deployment model as well.

Cloud Hosted

On Premise

Open API

Post by Alex Hillsberg