What is Communications Software?

Communications Software is a set of web applications that make it possible for team members to exchange data and discuss corporate operations in real time. You can use it to transmit information from one system to another, exchange files in various formats, or simply discuss sensitive corporate data in a protected, internal environment. Popular communication software types are messaging apps, live chat systems, FTPs (file transfer protocols), VoIP, and email providers which make it possible to communicate at low to no cost. If looking for the best communication system on the market, consider our leader RingCentral, and other popular performers we listed in this category.

Most Popular Communications Software

MightyCall reviews
MightyCall

Our Score 8.4

User Satisfaction 97%

Winner of Expert's Choice Award. You get a toll-free or local phone number and secure call forwarding to any device, such as your existing smartphone, office or VoIP phone. Read Reviews

RingCentral reviews
RingCentral

Our Score 9.6

User Satisfaction 99%

Winner of 2015 Best Phone System Award. A cloud phone system designed to make business communications easier. Read Reviews

Slack reviews
Slack

Our Score 9.3

User Satisfaction 96%

Slack is a messaging app that brings all your communication together in one place. It offers real-time messaging, archiving and search for modern teams. Read Reviews

8×8 VoIP Phone Service reviews
8×8 VoIP Phone Service

Our Score 9.3

User Satisfaction 93%

Advanced capabilities such as web conferencing, Internet faxing, smartphone integration, and an online dashboard that gives you call management control. Read Reviews

Aircall reviews
Aircall

Our Score 8.5

User Satisfaction 100%

Phone support made easy. Aircall builds an easy-to-use, powerful, collaborative and cross-country phone system for companies. Read Reviews

Phone.com reviews
Phone.com

Our Score 8.6

User Satisfaction 100%

Phone.com is a leading cloud-based phone company that provides innovative communications solutions to small businesses and entrepreneurs. Read Reviews

8×8 Call Center reviews
8×8 Call Center

Our Score 8.5

User Satisfaction 100%

A communications platform based on the cloud, 8x8 Call Center has been the solution of choice for more than 40,000 business organizations. Read Reviews

HipChat reviews
HipChat

Our Score 8.8

User Satisfaction 90%

HipChat is a communications platform designed specifically for business team chatting. Read Reviews

Talkdesk reviews
Talkdesk

Our Score 8.4

User Satisfaction 100%

Talkdesk is a leading browser-based call center software. It integrates with LiveChat, Shopify, Zendesk, and Salesforce to provide information about the caller. Read Reviews

Vocalcom Cloud Contact Center reviews
Vocalcom Cloud Contact Center

Our Score 8.4

User Satisfaction 99%

Vocalcom contact center platform is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused. Read Reviews

Zoho Meeting reviews
Zoho Meeting

Our Score 8.3

User Satisfaction 99%

Designed for companies with teams in different places or countries so they can collaborate in real time and closely together. Read Reviews

How To Choose The Best Communications Software

Though communications software products are becoming increasingly popular, many SMEs are not aware of their usefulness and how they can help their business. Most applications in this category have been traditionally targeted at large organizations that have their own call centers. Of late, online products have been launched that can be used by businesses of all sizes and types. This article details the different types of communications software, which businesses they are targeted at, the top vendors in each category, the list of key features, and main benefits. You can also read our detailed reviews of the top 10 communications software.

Get to know each product with a free trial

In most instances, you should go and try out at least a few free trial plans from the most popular and best communications software. With that approach you will be able to try out the major features and you should get a good idea on how the best Communications software works before you spend any money on one. The best thing to do is to try services that currently have the highest results in our SmartScore and Customer Satisfaction Rating in the communications software category: RingCentral reviews, 8×8 VoIP, CDMessenger, ClickDesk, 8×8 Call Center, Vocalcom, Campaign Monitor, LiveChat, Zoho Meeting, DeskRoll, and MyOwnConference.

Targeted Businesses

For Unified Communications Software and Call Center Software:

  • These products are ideal for companies focused on relationship and support management and looking to add customer support and call center capabilities.
  • High-volume call centers that wish to invest in desktop devices for their agents.
  • Headquarters of big companies that have in-house customer service and numerous telephone lines.
  • Small businesses such as e-commerce companies and marketing agencies that provide customer support over phone.

For Web Conferencing and Video Software:

Ideal for businesses with multiple branches and clients in many locations. This software can be used to reduce travel costs as it can be utilized for conference calls, training purposes, and interactions with team members and customers.

For Live Chat Software:

  • E-commerce sites and IT vendors can offer live help to improve customer experience.
  • Call centers can use this software to provide additional services by way of text-based communication.

Communications Software For Enterprises

As we mentioned before, communications apps are most of the time directed towards large enterprises wishing to establish their internal communication network and to keep their large and decentralized teams connected. An elegant communications solution will seamlessly solve some of their biggest problems, including data reliability and excessive time consumption, in particular such that is scalable and well-integrated with the rest of their software architecture. Together with improved ROI rates, enterprises will get to save money communicating via third party applications and software, and will collaborate to keep all tasks in line with the firm’s long term mission and goals.

What are Examples of Communications Software?

For Unified Communications Software and Call Center Software:

  • Five9: Offers many features such as real-time reporting, CRM integrations, speech recognition, IVR (Interactive Voice Response), and skills-based routing. Can be used by businesses of all sizes.
  • 8×8 Virtual Contact Center: User-friendly suite that provides a pay-as-you-grow pricing model.
  • RingCentral: Offers voice, conferencing, text, and fax solutions for businesses and freelancers.
  • Vocalcom Cloud Contact Center: This product provides live chat, Visual IVR, and social media customer engagement at an affordable cost.
  • Phone.com: Ideal for small business and medium-sized companies that can utilize its useful features such as text and fax services.

For Web Conferencing and Video Software:

  • GoToMeeting: Ideal for all types of businesses and freelancers. Allows calls with up to 25 users. It allows sharing both on desktop applications as well as mobile devices, and integrates with Microsoft Outlook to facilitate scheduling.
  • ClickMeeting: Web-based app that allows document sharing, screen sharing, and whiteboard presentations.
  • Speek: Allows conference calling and call recording. This app is easy to use and works great on mobile devices.
  • GoToWebinar: Ideal app for webinars involving up to 1,000 participants. Works both on PC and Mac.

For Live Chat Software:

  • HelpOnClick Live Chat Software: Easy to install and offers a real-time website traffic monitor that can be used to invite visitors for a chat.
  • RumbleTalk: Offered in over 20 languages. Websites can use this chatroom platform. The app can be utilized to offer a customized experience by creating your personal CSS skin or related themes.

For details on other popular apps, browse our article on the top 15 communications solutions.

Types of Communications Software

Unified Communications Software and Call Center Software: These software products are a suite that offer features such as email or telephony management tools, PBX (Private Branch Exchange), and Voice over Internet Protocol (VoIP). They are used in call centers and companies with a huge amount of telephone lines.

Web Conferencing and Video Software: This type of software is used for conducting online meetings and webinars with video connection on desktop and mobile, and includes document and screen sharing capabilities.

Live Chat: This type of software is installed on websites to enable businesses to provide personalized customer support. It provides reports on the browsing behavior of website visitors which can be used to create customized chat and support experiences. The data can also be used to create and manage advertising campaigns.

Key Features of Communications Software

  • Cloud PBX – Utilizes the benefits of cloud service to offer a phone system over the internet.
  • Auto-Receptionist – Handles and forwards calls automatically without manual aid.
  • Call Forwarding – Forwards calls accurately to the right internal unit and individual employee.
  • Call Recording – Helps to record calls for future reference and training purposes.  
  • Video Conferencing – You can conduct virtual meetings with team members in diverse locations around the world.
  • Audio Conferencing – You can chat with team members in other locations through this feature.
  • Internet Fax – Makes use of internet protocol to send faxes.
  • Voicemail and Greeting – Offers a bunch of greetings as well as voicemail facility to record messages when you are not available.
  • Multi-level IVR – Expands the capability of the auto-receptionist feature to manage large volume of incoming calls.

Benefits of Communications Software

The best communications software for you business is supposed to offer the following benefits:

  • Improve Your Communication Capabilities: An integrated communications system can help to automate communication processes so that users are able to communicate effectively with one another regardless of device, location, or media type.
  • Boost Personal and Business Productivity: A scalable solution can offer quick payback and improve performance and speed in a high volume atmosphere.
  • Increase Accuracy: Minimize manual intervention and boost the reliability, accuracy, and speed of information exchange between users.
  • Gain Flexibility: Scale the range and number of communication channels to keep up with the growing requirements of your business.
  • Improve Compliance: Use centralized rights management and tracking to capture all important communication events in accordance with regulatory requirements.
  • Reduce Administration and Infrastructure Costs: Use a consolidated communications solution to minimize the cost of maintaining multiple device-specific channels.

Latest Trends

  • Unified Communications: Unified communication is the integration of real-time and near real-time communication solutions. This means the integration of phone, chat services, messaging, video conferencing, commenting and feedback systems, and others. Unified communications provide a consistent user interface across multiple media types and devices. The advantage is you can reduce infrastructure expenses and offer more features for a responsive experience.
  • Video Conferencing: Traditionally, video conferencing was used in boardroom meetings. The new trend is the use of video-enabled tablets and smartphones that allow users to call from anywhere, anytime. Web-based video conferencing enables teams to discuss in virtual rooms to boost collaboration. The latest video conferencing systems offer collaboration features such as screen sharing, text chat, and document sharing.

Potential Issues

  • Issues with Unified Communications: Unified communications makes use of a single computer-based system to handle phone, chat, video, document sharing etc. But there can be problems with this method. First, you have to purchase a one-size-fits-all service (on-premise or cloud-hosted) and then ensure all users have compatible tools to utilize the software.  This affects portability, which is essential for communication.
  • Absence of Unified Communications Apps on the Four Main Platforms: The need of the hour is consistent and compatible unified communications apps on the four most popular platforms: Windows, Mac OS, iOS, and Android. But, no vendor provides such an offering. Microsoft comes close with its Lync solution, but the product’s development has taken many years which has created big compatibility gaps. This means the Lync platform is not that effective if your workforce is location-flexible, multiplatform, and mobile.

We hope this article has updated you on the features and benefits of popular types of communications software, and the top vendors in each category. Choose a suitable product based on your needs and the features offered.

List of Communications Software Companies

Product name:
Category:
Smart
Score:
Price:
User
Satisf.
Support:
7.8
$100
95%
Phone
8.0
$4.5
N/A%
Training
8.0
$22.99
N/A%
Phone
8.0
by quote
N/A%
Email
8.0
$20
N/A%
Training
8.0
$10
90%
Phone


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Our Score Read More

FinancesOnline employs our special SmartScore™ algorithm to evaluate all the products in the Email Management Software category so that we can help you choose the best possible service. It analyzes the following elements: core features, collaboration elements, custom elements, integration, ease of use, help & support, how secure a software is, support for mobile devices, ratings in media. Currently, Zoho Mail is the leader in this category and is recommended by our experts. Following thorough examination it received the best results among its competitors and we strongly suggest that you include it as one of the options for your business.

User Satisfaction Read More

An overview of overall user satisfaction with the solutions in our Instant Messaging & Chat Software category calculated using our unique algorythm that collects customer reviews, comments and opinions across a broad set of social media sites in order to help you make an informed investment decision.

99%

96%

93%

97%

100%

98%

90%

98%

90%

87%

Pricing Read More

Every vendor in the Communications Software category will have a different group of pricing packages for its product and each package will include a different group of features. Below we list the overal pricing for the cheapest plan available for each app. Keep in mind that advanced features may cost extra.

Devices Supported Read More

A summary of what kind of devices and operating systems are supported by the listed B2B tools in the Communications Software category, including mobile platforms and web-based solutions.

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Laguages Supported Read More

Find out which languages and countries are supported by the popular B2B apps in the Communications Software category, including spftware aimed at international markets and prepared for multi-cultural teams of employees.

USA

UK

Canada

International

China

Germany

India

Japan

Spain

France

Russia

Italy

Dutch

Portugal

Polish

Turkish

Swedish

Pricing Model Read More

Learn what pricing models are offered by the vendors in the Communications Software category to check which one matches your business needs and expenses best. Note that certain software can support free or freemium accounts for you to try out first.

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Customer Types Read More

An overview of what kinds of clients a specific B2B solution in the Communications Software category aims for, from small businesses and non-profits to large enterprises.

Small Business

Large Enterprises

Medium Business

Freelancers

Deployment Read More

A summary of what styles of service deployement are provided by each B2B vendor in the Communications Software category. Although almost all modern SaaS services are cloud-based there are services might offer an on-site deployment model too.

Cloud Hosted

On Premise

Open API