What is Email Management Software?

Email management software helps companies to easily manage large volumes of inbound email. It is used by businesses to provide customer support via email response. This type of software includes a ticketing system that assigns reference numbers to email queries. This helps agents to track and respond to email requests more easily. Another useful functionality is email receipt which helps to minimize spam. Other key features are data enhancement which provides details about an email’s author and intelligence analysis which helps readers to understand the content of an email. Top email management solutions also offer email archiving and quick retrieval. Our review team currently rates Front as the leading app in this category, but you can also check out other popular systems to select the right one for your unique needs.

Top 10 Most Popular Email Management Software

Mailparser.io reviews

Our Score 8.0

User Satisfaction 100%

mailparser.io is a data processing and workflow automation SaaS product for small and medium-sized online businesses. Read Reviews

Front reviews

Our Score 8.8

User Satisfaction 94%

Front is an efficient inbox management app featuring a unified inbox that consolidates multiple channels in one place for better team collaboration. Read Reviews

Zoho Mail reviews
Zoho Mail

Our Score 8.4

User Satisfaction 99%

Zoho Mail is a smart software app for growing businesses, helping you attract, retain, delight customers, and grow your company into a customer-focused organization. Read Reviews

Yesware reviews

Our Score 8.4

User Satisfaction 99%

Yesware is an all-in-one sales toolkit. Connect with prospects, track customer engagement, and close more deals, right from your inbox. Read Reviews

SendinBlue Email reviews
SendinBlue Email

Our Score 8.3

User Satisfaction 98%

SendinBlue Email is an all-in-one simple and powerful platform that enables you to easily manage your marketing campaigns, transactional emails, and SMS messages. Read Reviews

Microsoft Outlook reviews
Microsoft Outlook

Our Score 8.3

User Satisfaction 92%

Microsoft Outlook is a popular email organizer with a built-in calendar and other tools that help people communicate and stay on top of things. Read Reviews

Gmail reviews

Our Score 8.3

User Satisfaction 98%

Gmail is a world-class webmail system and email service built and developed by Google for companies, teams, and individuals. Read Reviews

SendGrid reviews

Our Score 8.2

User Satisfaction 96%

SendGrid is a proven cloud-based email platform that successfully delivers 18B+ customer engagement emails each month. Read Reviews

INinbox reviews

Our Score 8.0

User Satisfaction 100%

INinbox makes email marketing easy for users with affordable and user-friendly email marketing solutions. Read Reviews

Notion AI reviews
Notion AI

Our Score 8.0

User Satisfaction 95%

Intelligence layer for email that allows users to efficiently manage their emails and frees their time so they can focus on more important things. Read Reviews

How To Choose The Best Email Management Software

It is well known that sales professionals have to bombard customers with their brand message to goad them to buy their products. In fact, stats show that customers may be needed to be reminded as many as seven times before they make up their mind to buy a product. This highlights the importance of investing in the best email management software programs for enterprises and SMBS, as emails are the preferred option for online marketing.

Get to know each product with free trial

It is a good idea to start your search for the best email management software platforms by trying out the free trials or demo offered by leading email management software providers. You can start by registering for the free trial of SendinBlue Email reviews which has received impressive SmartScore rankings and user satisfaction rating.

Targeted Businesses

  • Startups and small businesses can use email management software for customer support.
  • Mid-sized companies and growing organizations can use the tools to manage emails/enquiries.
  • Large enterprises and Fortune 500 giants can use a good email management software to manage large volumes of customer emails responsively and effectively.

What are Examples of Email Management Software?

  • CDMessenger: The Corporate Digital Messenger (CDMessenger) application from Live2Support helps users communicate in a secure and stable environment.
  • Zoho Mail: Zoho Mail is an amazing email platform for small business and large companies that offers an ad-free, minimalist interface and robust features designed for professional use.
  • Yesware: Yesware is an all-in-one sales toolkit that helps you to connect with prospects and close deals, right from your inbox.
  • SendinBlue Email: SendinBlue enables enterprises to build and grow relationships using transactional emails, email campaigns, and SMS messages.
  • SendGrid: SendGrid is a leading cloud-based email app that effectively delivers more than 18 billion customer engagement emails every month for internet and mobile-based organizations.

Types of Email Management Software

There are two major types:

  • Desktop email clients like Microsoft Outlook and Mozilla Thunderbird offer a list of sophisticated features including WYSIWYG editors for composing messages and anti-spam and anti-phishing security.
  • Online email services, called webmail, also offer the same features as desktop email software. Popular online email services are Gmail and Yahoo! Mail.

Key Features of Email Management Software

A comparison of top email management software solutions shows that the most products offer support for different mail formats, attachments, and languages.

  • Simple User Interface: Ideally, the system should offer a single interface to enable you to manage folders and files, and access and monitor mailboxes in real-time across the full environment.
  • Email Processing: It should provide added support for mail formats and languages and enable better visibility to email flow.
  • Expanded Capabilities: Agents should be able to view multiple emails at a time as well as multiple email chains in multiple mailboxes.
  • Track Incidents Appropriately: You should be able to view related email messages and other interaction histories across a particular incident or group of incidents, to get the necessary context.
  • Boost Productivity: The software should offer a range of tools to boost operational productivity including managed escalations, automated and suggested responses, and automatic categorization.
  • Measure and Improve Performance: You should be able to optimize your operations with real-time email management dashboards, management reports, and agent SLA timers with a simple, intuitive interface.
  • Secure Message Portal: Some vendors offer a secure message portal that allows companies to exchange confidential emails with partners and customers over a secure platform. This portal combines the email response management system and Web portal technology to enable users to instantly share data and perform crucial business tasks without worrying about identity theft, negative publicity, or liability.

Benefits of Email Management Software

  • You can eliminate the need for end-user training if the software has an intuitive interface
  • Increase agent productivity by identically managing regular and secure emails
  • The solution should integrate with knowledge management software to provide accuracy and consistency
  • It should allow you to authenticate users with personalized questions
  • You should be able to protect emails in a secure server, rather than routing across unknown systems
  • Apply company branding standards to email templates and messages

How to Choose the Best Email Marketing Software

Our email marketing software reviews indicate that you should consider the following factors to select a suitable product:

Spoilt for Choice: Nowadays, there are numerous vendors of good quality email management software, each offering their own features and pricing models. This makes it tough to select an appropriate system for your individual needs. It is a difficult process to transmit mailing lists across various services and you could end up losing subscribers too in the process.

Database Export and Import: An important feature in email management software is database export and import. You should be able to import subscriber lists, if you already have them. Plus, the system should allow you to export subscriber lists for backup or to use them in other applications.

Registering and Unsubscribing: The software should allow clients to unsubscribe or subscribe as per their wish. It should provide these options both online on the website and within the newsletter sent along with the email.

Subscription Verification: This useful feature allows you to check whether a new subscriber is really interested in your messages. It helps to prevent getting subscribers who may not be interested in your newsletter and brand messages. It also reduces the chances of users unsubscribing or your email getting marked as spam in the receivers’ inbox.

No Limit on Size: Free email management systems usually have a limit on the number of messages you can send out every month as well as on the size of the newsletter you send. Opt for paid versions, as they usually do not impose any such restrictions.

Personalization: This important element allows you to customize the emails and marketing newsletter you send in the manner you wish to.

Removal of Bouncing Address: Sometimes, your marketing email may bounce back without reaching the other party. This could occur if a subscriber changes their email ID or fails to update their subscription. The email management system should allow you to remove these wrong email addresses which are resulting in email bounce back.

Information on Demographics: The software should allow you to get basic demographic information when subscribers register for your newsletter. This data can prove to be comprehensive and useful in understanding the demographic details of your target audience.

Bottom line

We hope this article has informed you adequately about the key features to look for in a good email management software. Register for the free trials of leading vendors and check which ones offer these useful features to zero in on the right system for your business needs.

List of Email Management Software Companies

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Our Score Read More

Our website employs our special SmartScore™ method to gather information about all the services in the Email Management Software category in orded to help you pick the best possible service. It compares and contrasts the following aspects: core features, collaboration tools, customization, available integrations, intuitiveness, help & support, security, mobile support, ratings in media. Currently, Front is the leader in this category and we gave it the highest score in our tests. After thorough research and analysis it received the best results among its competitors and our experts strongly suggest that you include it as one of the solutions for your needs.

User Satisfaction Read More

A summary of overall user satisfaction with the solutions in our Email Management Software category based on our unique algorythm that analyzes customer reviews, comments and opinions across a broad set of social media platforms to help you make an educated investment decision.











Pricing Read More

Each vendor in the Email Management Software category will offer a different group of pricing plans for its service and every plan will include a unique group of tools. Below we list the general pricing for the cheapest package available for each service. Keep in mind that advanced features may cost extra.











Devices Supported Read More

An analysis of what kind of devices and operating systems are supported by the listed B2B services in the Email Management Software category, including mobile platforms and web-based solutions.






Laguages Supported Read More

Check what languages and countries are served by the best B2B solutions in the Email Management Software category, including solutions intended for international markets and created for multi-cultural groups of employees.

Pricing Model Read More

Learn which pricing plans are supported by the vendors in the Email Management Software category to see which one fits your business preferences and budget best. Be aware that certain services can offer free or freemium accounts for you to test first.


Monthly payment

One-time payment

Annual Subscription


Customer Types Read More

An overview of which groups of companies a given B2B solution in the Email Management Software category aims for, from small businesses and non-profits to big enterprises.

Small Business

Large Enterprises

Medium Business


Deployment Read More

A summary of what types of software deployement are offered by each B2B vendor in the Email Management Software category. While most of modern SaaS services are cloud-based certain services might offer an on-site deployment model as well.

Cloud Hosted

On Premise

Open API