Communications software is a solution that helps to pass data and information between programs. This type of solution proffers remote access to computers and transmits documents in multiple formats between solutions. Examples of communication software are email, live chat, messaging system, and file transfer protocol (FTP). Of late, Voice over Internet Protocol (VoIP) apps have become trendy. VoIP helps users to utilize the internet to make phone calls at a cost-effective rate. At the same time, communication solutions enable firms to develop private internal networks to exchange secure information, and also to contact outside associates via safe and protected channels.
Disaster recovery and security are two main factors that need to be considered by SaaS purchasers when analyzing potential vendors.
Many SaaS providers do not have a disaster recovery site. Therefore, ask the following queries to your shortlisted vendors: How do you test your disaster recovery processes? What is your recovery time? How often do you test? Do you have discrete infrastructure; are your main site and your disaster recovery site placed in different geographical locations?
You need to be aware that many SaaS vendors do not use enterprise-grade infrastructure to install SaaS apps. Many solutions have multiple providers. For instance, there may be a firewall provider, an Internet provider, and a few others too in the mix. If a concern rears up, there is a lot of finger-pointing. This problem is common with on-premise IT platforms. The solution is to decrease the number of providers so that there is accountability to ensure they take responsibility about performance.
Ask the potential SaaS vendors the following questions about security: Is your company SAS70 compliant? What security processes are used at your data centers? What security audits and principles does your company follow? Who manages access and identity management, web application firewalls, log file management, and network connectivity?
Needless to say, take your time to research carefully and get the answers to the above questions before you invest in a suitable SaaS system.