Communications software is a solution that helps to pass data and information between applications. This type of application offers remote access to computers and transmits documents in multiple formats between systems. Examples of communication software are email, live chat, messaging system, and file transfer protocol (FTP). Of late, Voice over Internet Protocol (VoIP) products have become trendy. VoIP enables users to utilize the internet to make phone calls at a cheap rate. At the same time, communication solutions aid organizations to create private internal networks to exchange sensitive information, and also to contact external partners via safe and protected channels.
First, be clear about the reasons why you wish to use a SaaS product. You should also have a good understanding of your existing infrastructure and business processes. This information will assist you to smoothly integrate the SaaS program with your existing infrastructure without any problems.
The second consideration is a follow up to the first one. Ask yourself what you want the SaaS product to do for your organization. Then, be clear about the functionality the system should have. For example, if you want improved data collaboration between different business units you need a solution that can be accessed by multiple users. However, if you require a competent app that is similar to an on-premise program, you need to invest in a SaaS product that can be accessed by only a few users at a time.
After you select a suitable provider, do not sign an agreement before you take a good look at the Service Level Agreement (SLA). The SLA will clearly state what the SaaS vendor is offering and the reimbursement they will pay if they do not deliver the agreed services. Read and comprehend the SLA thoroughly to recognize what you are getting into and to avoid problems later.