Communications software is a solution that assists to pass data and information between applications. This type of software provides remote access to computers and transmits files in multiple formats between software apps. Examples of communication software are email, live chat, messaging solutions, and file transfer protocol (FTP). Of late, Voice over Internet Protocol (VoIP) solutions have become trendy. VoIP aids users to utilize the internet to make phone calls at a cost-effective rate. At the same time, communication solutions assist firms to develop private internal networks to exchange sensitive data, and also to contact outside collaborators via secured and protected channels.
Pricing details are a vital consideration when you evaluate SaaS vendors. Ask the vendor if they offer price safeguards and contractual flexibility. “Shelfware” has become a major issue in SaaS licensing as buyers end up shelling out for more than they need. Plus, to get pricing predictability, buyers are forced to subscribe to long-term contracts. Make certain you don’t get saddled with long-term licensing and get locked in for a long time with a single provider. Ask about easy exit policies that enable you to migrate to another vendor if you are not happy with the services offered by the current one. Select a provider that offers a handy standard annual termination facility as well as long-term cost protection.
Another important aspect to consider is whether the cloud vendor meets compliance and security requirements. Your business is accountable to staff members, consumers, business partners, and regulators. Therefore, you should select a provider that has implemented a technically sound and comprehensive security system. Map your security control needs such as availability, integrity, confidentiality, privacy, and accountability to the vendor’s capabilities. Ask the potential provider about the practices and systems they use to protect your private data. Do they meet general as well as industry-specific compliance and security regulations? Do they offer special measures to meet the unique security needs of your specific industry? Get satisfactory answers to these queries before you make the investment.