Communications software is a system that assists to pass data and information between applications. This kind of software proffers remote access to computers and transmits files in multiple formats between solutions. Examples of communication software are email, live chat, messaging solutions, and file transfer protocol (FTP). Of late, Voice over Internet Protocol (VoIP) products have become very popular. VoIP aids users to utilize the internet to make phone calls at a cheap rate. At the same time, communication apps help organizations to build private internal networks to exchange secure data, and also to contact outside associates via secured and protected channels.
Disaster recovery and security are two main factors that need to be considered by SaaS consumers when analyzing potential providers.
Many SaaS vendors do not have a disaster recovery site. Therefore, ask the following questions to your shortlisted vendors: How do you test your disaster recovery procedures? What is your recovery time? How often do you test? Do you have discrete infrastructure; are your main site and your disaster recovery site situated in different geographical locations?
You need to be aware that many SaaS providers do not use enterprise-grade infrastructure to deploy SaaS apps. Many programs have multiple providers. For instance, there may be a firewall provider, an Internet provider, and a few others too in the mix. If a concern rears up, there is a lot of finger-pointing. This issue is common with on-premise IT applications. The solution is to minimize the number of providers so that there is answerability to ensure they take responsibility about performance.
Ask the potential SaaS vendors the following queries about security: Is your firm SAS70 compliant? What security procedures are used at your facilities? What security audits and principles does your organization follow? Who manages access and identity management, web application firewalls, log file management, and network connectivity?
Needless to say, take your time to research carefully and get the answers to the above questions before you invest in an apt SaaS system.