Communications software is a program that assists to pass data and information between programs. This kind of solution proffers remote access to computers and transmits files in multiple formats between solutions. Examples of communication software are email, live chat, messaging software, and file transfer protocol (FTP). Of late, Voice over Internet Protocol (VoIP) solutions have become very popular. VoIP helps users to utilize the internet to make phone calls at a cheap rate. At the same time, communication programs help organizations to build private internal networks to exchange secure data, and also to contact external partners via secured and protected channels.
Disaster recovery and security are two main factors that need to be considered by SaaS consumers when evaluating potential vendors.
Many SaaS vendors do not have a disaster recovery site. Therefore, ask the following queries to your shortlisted vendors: How do you test your disaster recovery procedures? What is your recovery time? How often do you test? Do you have dispersed infrastructure; are your main site and your disaster recovery site placed in different geographical locations?
You need to be aware that many SaaS providers do not use enterprise-grade infrastructure to install SaaS apps. Many programs have multiple providers. For example, there may be a firewall provider, an Internet provider, and a few others too in the mix. If a problem rears up, there is a lot of finger-pointing. This issue is common with on-premise IT applications. The solution is to minimize the number of providers so that there is accountability to ensure they take responsibility about performance.
Ask the potential SaaS providers the following queries about security: Is your company SAS70 compliant? What security procedures are used at your facilities? What security audits and principles does your organization follow? Who manages access and identity management, web application firewalls, log file management, and network connectivity?
Needless to say, take your time to research thoroughly and get the answers to the above queries before you invest in an apt SaaS system.